Last updated: October 2025
This Privacy Policy describes how Mboma Music (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website https://mbomamusic.co.za or make a purchase from us.
By using our website, you consent to the practices described in this policy.
1. Who We Are
Mboma Music is a South African-based online music store offering both digital music products (such as beats and project files) and physical instruments (such as keyboards).
Our contact details are:
support@mbomamusic.co.za
https://mbomamusic.co.za
2. Information We Collect
We collect personal information necessary to process your orders, provide customer service, and improve your experience.
a) Information you provide directly:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely via PayFast or EFT — we do not store card details)
b) Automatically collected information:
When you browse our site, we may collect:
- IP address and device information
- Browser type and version
- Pages you visit and how you interact with the site
- Cookies and tracking data (see section 6)
3. How We Use Your Information
We use your information for the following purposes:
- To process and deliver your orders
- To communicate with you about your purchase or inquiries
- To verify payments and prevent fraudulent transactions
- To improve our website, services, and customer experience
- To send updates or promotional offers (only if you consent)
4. Sharing of Information
We respect your privacy and will never sell or rent your personal data.
We may share information with trusted third parties only when necessary, including:
- Payment processors (e.g., PayFast) to complete your payment securely
- Couriers and logistics partners to deliver your order
- Service providers who assist us with hosting, analytics, or communication
All third-party partners are required to comply with data protection laws and keep your information secure.
5. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your purchase
- Comply with tax and legal obligations
- Resolve disputes and enforce agreements
After that, your data is securely deleted or anonymised.
6. Cookies and Tracking
Our website uses cookies — small files stored on your device — to improve functionality and performance.
You can choose to disable cookies in your browser settings, but some parts of the website may not function properly without them.
7. Data Security
We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse.
Payment transactions are handled through PayFast and secure SSL encryption to ensure your financial data remains safe.
8. Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access and request a copy of your personal information
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator if you believe your data has been misused
You can exercise these rights by emailing support@mbomamusic.co.za.
9. Marketing Communication
We may send you promotional offers, updates, or news only if you’ve opted in.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
10. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on this page, with the updated date indicated at the top.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at: